Questions, answered straight.

Everything yard owners ask before they start a trial. If your question is not here, write to support@nexovil.us.ci and we will answer by email.

The basics

What is Nexovil?

Nexovil is rental management software for independent rental yards. It handles quotes, bookings with live availability, signed contracts, QR check-out and check-in, damage reports and deposits, delivery route sheets and maintenance in one system.

Who is Nexovil built for?

Independent yards with one to three locations and roughly 50 to 500 items: party and event rental, tool and equipment rental, AV rental and trailer rental.

Does it work on a phone in the yard?

Yes. Nexovil installs to an iPhone or Android home screen as a web app, with no app store needed. Yard staff scan QR codes with the phone camera, and offline mode on Pro and Business keeps scanning working when the signal drops.

Can I move my spreadsheet into Nexovil?

Yes. CSV import is included on every plan, so you can bring in your item list instead of retyping it. CSV export is included too, so your data is never locked in.

How does Nexovil prevent double bookings?

Availability is checked live against the database each time a quote or booking is made. Two staff members cannot reserve the same unit for overlapping times, and back-to-back rentals are handled with half-open time ranges.

Pricing and trial

Is there a free trial?

Yes. 14 days, full access to the Pro plan, no credit card required. If you do not pick a plan, the account becomes read-only at the end of the trial and you can export your data for 30 days.

Do I pay per user?

No. Every plan includes unlimited team members. You pay for the number of items and locations, not the number of people using the app.

Can I cancel anytime?

Yes. Plans are month to month. You can cancel from the Billing page and the account stays active until the end of the current period.

What happens if I exceed the item limit?

The system will not let you add more items until you upgrade. Existing items are not affected.

Which plan should I start on?

Start the trial, which gives you Pro. If you rent fewer than 100 items from one location and do not need QR check-out, damage tracking or route sheets, Starter is enough. Choose Business for two or three locations or API access.

What currency and billing cycle do you use?

Prices are in US dollars and billed monthly. Payments are processed by Lemon Squeezy.

Data and security

Is my customers' data safe?

Each organisation's data is isolated at the database with Row Level Security, traffic is encrypted with TLS 1.2 or higher, and signing links are stored only as hashes. Nexovil does not claim certifications it does not hold. The Security page lists what is in place and what is not.

Do you sell my data or use it to train AI?

No to both. Nexovil never sells your data, never shares it with advertisers or data brokers, and never uses it to train AI models of any kind. We earn money from your monthly subscription and nothing else.

Can I export my data?

Yes. CSV export is included on every plan, and you can export or delete data from the Settings page. After a trial ends without a plan you keep 30 days to export.

Does Nexovil have SOC 2, ISO 27001, HIPAA or PCI DSS certification?

No. Nexovil does not claim those certifications. The Security page explains what is implemented in plain English, including its limits.

Who can see my customers' data?

Only signed-in users in your own organisation. The database enforces this with Row Level Security on every table, not just the application code.

How do I report a security issue?

Email security@nexovil.us.ci with what you found, where, and the steps to reproduce it. We read every report.

Using Nexovil

How are rental prices calculated?

Price is set per item per day. A weekly rate applies when the rental is 7 days or more. Each started 24-hour period counts as one rental day.

Can a quote expire?

Yes. On Pro and Business, quotes sent through the portal expire automatically and send reminders before they do.

What happens when an item is damaged?

Open a damage report from the booking, attach photos, log the repair cost and apply it to the deposit. Reports can be reopened within 30 days.

Does Nexovil have an API?

Yes, on the Business plan. You can read items, customers and bookings and create bookings. See the API reference.

How do I sign in?

With your Google account or with a one-time passcode (OTP). Email verification is required.

Who in my business gets a login?

Owners, counter staff and yard workers each get a login with no per-seat charge. Your customers do not need an account: they view and sign through a link.

Run Saturday without the phone call.

Start the 14-day trial with full Pro access. No card. Import your item list, make five real bookings and see for yourself.